Here at Premium Raws™ we pride ourselves on excellent customer service.

We send every order by DPD. Which means that all being well, you should receive your parcel the following working day after it has been dispatched.

Although we promise to dispatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.

There are certain weights that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.

How will my parcel be sent UK mainland?

Postage cost is £4.50 for orders under £50 and for orders over £50 it is free. Express delivery is our only available option for all orders. Should the item not arrive within 5 days please contact your local sorting office to ensure that they are not holding the item for you. Replacements for undelivered orders won't be possible until after this time scale (please note they do not deliver on a Saturday).

Please see below for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.

How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

Postcodes included within this section are:

  • AB31 - 38, AB41 - 45, AB51 - 56.
  • FK19 - 20
  • HS1 - 9
  • IV1 - 32, IV36, IV40 - 49, IV51 - 56
  • KA27 - 28
  • KW1 - 17
  • PA20 - 49, PA60 - 78, PA80 - 88
  • PH1, PH5 - 10, PH15 - 26, PH30 - 44
  • ZE1 - 3

How will my item(s) be sent to Republic of Ireland.

We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using DPDLocal.

How will my item(s) be sent Western Europe? - *see prices below

All items will be sent using Royal Mail or DPDLocal, depending upon size and weight, all items are traceable.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will my item(s) be sent rest of the World? - *see prices below

All items will be sent using Royal Mail and all items are traceable.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of of this.

Help! I haven't received my parcel, what should I do?

Contact us - we will do anything we can to help.

If your order has been dispatched with DPDLocal then we can track and trace it using their online system.

For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to Premium Raws™. If not received, these items will not be deemed to be missing until two weeks have passed.

*International Shipping prices:

Zone 1 -   £9.99   Transit time 2-3 days
Belgium
France            
Germany
Luxembourg
Netherlands

Zone 2      -   £11.99      Transit time 3-4 days
Austria                 
Denmark
Liechtenstein
Switzerland

Zone 3 -   £12.49       Transit time 3-5 days
Czech Republic
Italy                   
Slovakia
Spain                  

Zone 4 -   £14.99     Transit time  4-6 days
Croatia                
Estonia                
Finland                
Hungary               
Poland              
Portugal
Slovenia
Sweden

Zone 5 -    £24.99     Transit time   4-6 days
Bosnia-Herzegovina
Bulgaria
Greece
Iceland
Latvia
Lithuania
Norway
Romania
Serbia

USA and the rest of the world - £24.99   Transit time  4-5 days