WE PRIDE OURSELVES ON EXCELLENT CUSTOMER SERVICE

We send every order by DPD. Which means that all being well, you should receive your parcel the following working day after it has been dispatched.

Although we promise to dispatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.

There are certain weights that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.

HOW WILL MY PARCEL BE SENT UK MAINLAND?

Postage cost is £5.50 for orders under £50 and for orders over £50 it is free. Express delivery is our only available option for all orders. Should the item not arrive within 5 days please contact your local sorting office to ensure that they are not holding the item for you. Replacements for undelivered orders won't be possible until after this time scale (please note they do not deliver on a Saturday).

Please see below for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.

HOW WILL MY PARCEL BE SENT HIGHLANDS & ISLANDS, CHANNEL ISLANDS, ISLE OF MAN AND NORTHERN IRELAND?

Postcodes included within this section are:

  • AB31 - 38, AB41 - 45, AB51 - 56.
  • FK19 - 20
  • HS1 - 9
  • IV1 - 32, IV36, IV40 - 49, IV51 - 56
  • KA27 - 28
  • KW1 - 17
  • PA20 - 49, PA60 - 78, PA80 - 88
  • PH1, PH5 - 10, PH15 - 26, PH30 - 44
  • ZE1 - 3

HOW WILL MY ITEM(S) BE SENT TO REPUBLIC OF IRELAND.

Due to transitions regarding BREXIT we are currently unable to offer this service.

HOW WILL MY ITEM(S) BE SENT WESTERN EUROPE? - *SEE PRICES BELOW

Due to transitions regarding BREXIT we are currently unable to offer this service.

HOW WILL MY ITEM(S) BE SENT REST OF THE WORLD? - *SEE PRICES BELOW

Due to transitions regarding BREXIT we are currently unable to offer this service.

HOW WILL I KNOW WHEN MY ORDER HAS BEEN DISPATCHED?

When your order has been dispatched you will receive an e-mail notification advising of of this.

HELP! I HAVEN'T RECEIVED MY PARCEL, WHAT SHOULD I DO?

Contact us - we will do anything we can to help.

If your order has been dispatched with DPDLocal then we can track and trace it using their online system.

Due to transitions regarding BREXIT we are currently unable to offer Europe and International Shipping.

 

DELIVERIES OVER THE FESTIVE PERIOD 

We will be dispatching orders until 10am on the 24th December, after this the next dispatch date will be 29th, 30th and 31st. Normal operations will resume on Monday 4th January 2021.