When you receive your item, you must check it as soon as possible following delivery and always before use.
Please ensure that you have contacted us first before attempting to return any item to us.
DAMAGED OR FAULTY ITEMS
If you believe that the item is damaged or faulty, please contact us. You will need to tell us exactly what the fault or damage is and as soon as possible after discovering the fault and we will advise you what to do next.
Our Returns Policy for faulty items upholds your statutory rights.
WRONG ITEM RECEIVED
To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item and please ensure that you have contacted us first before.
ITEM NOT RECEIVED
From time to time, items can get lost in transit and we do apologize for this when it happens.
To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day you placed the order.
YOUR RIGHT TO CHANGE YOUR MIND
You have 14 days to cancel your order under our 14 day return period policy, which starts on the day after you received the item.
All items must be returned unused and in the original packaging as received by you.
Please ensure that when you receive an item that you take care of it when trying it or inspecting it - Please ensure that any security seals or tags are still intact.
WHAT TO DO TO RETURN YOUR ITEM TO US
- You must inform our customer service team of your order number, the item you are returning and the reason for return. A confirmation of the address you need to return the item to will be told to you.
- Please package the item securely and include inside the package your order number, name and address.
- Please obtain a proof of postage from the Post Office when you send your item to us.
- If you request a replacement and the product is no longer available, we will send out a replacement product or process the refund back to the original credit/debit card/PayPal account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please ensure that you send your item back to us using a delivery service that insures the value of the goods.
WHAT WE WILL DO NEXT
All products returned to us are checked by our Returns Department.
If you are entitled to a refund then we will refund the price of your item (including the cost of delivery).
Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.
We will refund the original credit/debit card/PayPal account used to purchase the item/s.
RETURN OF REPLACEMENT GOODS
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.
YOUR STATUTORY RIGHTS
Our Returns Policy does not affect your statutory rights.